Open availability for scheduling to include regular weekends, holidays, and evenings.

Ability to search, find answers, and assist our players with a wide variety of issues.

Experience with computers, browsers, and mobile devices.

Other duties as necessary and/or assigned.

Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk.

Escalate all necessary issues to management in a timely fashion.

Assist players and respond to inquiries in community chat.

Assist players with specifics about promotions, loyalty programs, and terms and conditions.

Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience).

Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues).

Positive work environment with emphasis on work/life balance.With hard work and determination, opportunity to quickly advance in a fast growing company.Ability to learn about a fast growing industry.Fun office atmosphere with nitro coffee on tap, carefully curated snacks, and sports playing all day.We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands:, , and.

Sportsbook customer service